BYD Warranty Policy Customer Rights & Obligation Notice 

1. BYD vehicle owner may conduct Maintenance Services and Repair Services with any service provider, including BYD Authorised Service Provider or non-BYD Authorised Service Provider. Choosing non-BYD Authorised Service Provider will not invalidate the original standard warranty (including lifetime warranty for the traction battery cell) or extended warranty services.

2. For Lifetime Traction Battery Cell Warranty, only damage caused to the traction battery due to any services conducted by a non-BYD Authorised Service Provider will render the Lifetime Traction Battery Cell Warranty invalid. If the owner returns to a BYD Authorised Service Provider and purchases a BYD genuine traction battery for repair and replacement after damage is caused to the traction battery by a non-BYD Authorised Service Provider, the lifetime warranty for the traction battery cell will be reinstated. For components other than the traction battery cell, they will enjoy the remaining warranty of the original component or enjoy the spare part warranty, and the longer warranty will prevail.

3. During the vehicle warranty period, BYD authorises its Authorised Service Provider to identify vehicle defects related to claims in accordance with the terms, conditions, limitations and exclusions outlined in warranty manual. If vehicle defects are confirmed to be caused by material quality or error of workmanship, warranty services will be provided for the owner accordingly at no cost by BYD Authorised Service Providers.

4. For Repair Services or Maintenance Services conducted at a non-BYD Authorised Service Provider, BYD, BYD (H.K.) Company Limited, BYD Authorised Dealers and BYD Authorised Service Providers do not assume any liabilities for any time or money incurred, or any responsibilities regarding the safety of drivers, passengers or other road users.

BYD KOWLOON BAY Service Center

7F, Sunshine Kowloon Bay Cargo Centre,  No. 59-63 Tai Yip Street

Tel: 852-9219-3831